Privacy Policy

Last updated October 19, 2026

Private IT Support is a brand of Telonyte LLC (“we,” “us”). This policy explains what we collect when you contact us, book an appointment or text us, and how we use it.

What we collect

Information you give us: your name, phone number, email, service address, and details about the job or problem. When you book online, our scheduling provider (Cal.com) collects the details you enter on the booking form.

How we use it

Only to respond to your request, schedule and perform service, send appointment confirmations and reminders, invoice, and follow up about your service.

Text messages (SMS)

If you give us your mobile number, you agree to receive texts from Telonyte LLC about your service request and appointments. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help, or call (615) 490-0876. We do not sell, rent or share your mobile number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Sharing

We do not sell your personal information. We share it only with service providers that help us run the business (for example scheduling, phone/text and payment providers), or when required by law.

Your devices and data

We never ask for passwords, verification codes or card numbers by phone or text. Anything we see while working on your devices is kept confidential and used only to do the job.

Contact

Questions or requests to update or delete your information: call or text (615) 490-0876.